Wednesday, June 2, 2010

Mesra Pelanggan


Selama ni saya berdiam diri. Tapi kali ni, nak kongsi perihal mesra pelanggan. Kepada peniaga, ni benda wajib.

There was this shop, and I think it's been there a while-since I was a kid. It's nice to see a Malay's business develop and improves. But, till now, the shop still remains like that.

I hardly go to that shop nowadays because of an incident that I still remember. There was one afternoon. I went out to buy stuffs and My lil cousin also wanted an ice-cream. But, I thought, I'll buy ice cream at that Malay shop though that time I was at Sri Manja.(Chinese owner). I also went to buy stationery, and Sri Manja just along the stationery shop and there stuffs that I want to buy that I'm not certain whether the Malay shop have what I needed. Then, I drove to that Malay shop to buy ice cream thinking it will be better to buy at a Malay shop as I guarantee there're certainly ice creams there.

There were many ice creams to choose and I spent quite some time thinking which one I want and which one I'm going to pick for my cousin. Then, I paid for it, and then I went into the car. All of sudden, there're someone knocking at the window and yell something. I went like, "what is it?".

Tuan kedai, cakap kat sy. "Mu lmbt ngat tadi, org tgh cakap telefon." I figured out that -Dia takut silap bagi duit baki. Okay.... Silap bagi duit baki, boleh diterima untuk panggil saya. But why do you have to use "Mu"? which is an UNACCEPTABLE word for a customer. And u're on phone when I pay u, is my bad? Geram, Allah je tahu masa tu. U can just say it nicely to me. and say it with A SMILE! . Sangat tak puas hati. Memang pantang lelaki kalu tak gentleman. Even my dady, knows how to speak nicely to me.

And today, forgot to buy prunes and that time the Malay shop is just ahead. But, the prunes there, nearly expires. Manufactured date is 2008. Will be expired on July 2010. Matikan hajat untuk beli. I bought a newspaper though-Metro. I dont know how much. So, my eyes was like gazing everywhere on the paper when I was at the cashier. Usually the price is on top. But, I couldn't find it. I know the shopkeeper was looking at me. And he was darn serious!! Not a single smile. Again, unacceptable!!! Usually, when we're at the cashier, the cashier will tell you how much to pay. I dont want to bother anymore of that shopkeeper's unacceptable behaviour, so i just gave him RM2. And he gave me 50cents back (now i know Metro is Rm1.50). He didnt even say thank you and I just walk off.

I had enough with that shop. I wont go there if im not desperate and I'm telling you, it's been like nearly a year I didnt go to that shop since the 1st incident.

Im tellling u, if u dont change ure behavior and attitude, ure shop will just remains like that till 2020. SERIOUSLY

If ure in Gong Badak, you may know which shop I refer to... and I choose JT Stationery rather than Pustaka Seri Intan because they are more friendly. and welcomes you with a smile.

p/s: gambar kat atas adalah hiasan.

11 comments:

Tengku Nadhirah said...

satu hari sy g travel dgn kawan2, so ingat nk mesra laa kan sbb dtg negara diorang. skali nmpak laa sorang ni, kwn pun senyum laa kat dia.. guess what's the answer?

the answer is "what?" (dgn muka yg x mesra langsung)..

nak mesra pun salah, x mesra pun salah... susah betol~

Nadhirah Ahmad said...

culture dia kot.

izan said...

keda mane ning?
aku sokmo g gong badok tp dok perasan keda menape keda org melayu.

izan said...

tp JT mmg ramoh pun tokey ye tu. senyum dok lepas mulut.

Nadhirah Ahmad said...

kedai AAI. penoh g dop. mussang gile.

(klu ank ye bce blog ak paroks r)

mmg pum. frenly bos jt. bia cine pom

izan said...

ooo keda tu. penoh dulu mase kecik xD

Mohammad Lokman Hakim said...

ohohoooooo...sy pernah singgah skali kedai tu.kotak cloret s kedai mini aai masih tersimpan didalam laci meja ni.hehe...

Nadhirah Ahmad said...

lokman:aih.. suh taxi stop sblm g unisza ke

Mohammad Lokman Hakim said...

heeee...kat airport xprasan lg dah habis.dlm taxi bru prasan.haha...

Nadhirah Ahmad said...

lokman: tkt mlut berbau jmpa gf ke

Mohammad Lokman Hakim said...

erk.....memang clorets slalu ade dlm beg sy la.tp nk jmpa gf kne semat2.prevention better than cure.op3..heeee

www.NadhirahAhmad.my

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